Microsoft Dynamics 365 Service Management is designed to support incident based services called Cases. Then in our next post we will talk about specific industries, including many outside the traditional “customer service” model, and how they benefit from Case Management. With that in mind, in this post we will give an overview of how Case Management works and the high level benefits. Would your company benefit from Case Management? Take a look at our last post: 5 Questions To Determine if You Can Benefit from Case Management in Microsoft Dynamics 365 One area that we feel is especially powerful for our clients is Case Management. It makes information available across engagements so your agents can offer the consistency and personalization your customers expect (and require). Microsoft Dynamics 365 for Customer Service is a powerful system to unify the way people experience your business.
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